Frequently Asked Questions

Whether you're looking for the perfect tutor or applying to teach with us, find answers to our most common questions below.

For Students & Parents

How do I book a lesson?

Once you find a tutor in our directory, you can book a session instantly. We use an integrated scheduling system that displays the tutor's real-time availability, eliminating back-and-forth emails. You simply select a time slot, provide details about the topic you want to cover, and complete the secure upfront payment via Stripe.

What subjects and levels are supported?

Our tutors are highly specialised across a wide range of academic tiers. The marketplace includes search and filtering functionality for subjects and levels such as Primary, GCSE, and A-Level, alongside specific admissions tests. You can use our directory filters to find exactly what you need.

Are Tutevia tutors vetted?

Yes. Quality is our priority. Every applicant is required to provide their subjects, qualifications, and experience details. Our administration team then implements a strict vetting process to manually review applications and CVs before approving any tutor to be listed on the platform.

What is your cancellation and refund policy?

We require a minimum of 24 hours' notice to cancel or reschedule a lesson for a full refund. Cancellations made within 24 hours of the scheduled lesson time are generally not eligible for a refund, as this ensures our tutors are fairly compensated for reserving their time slot for you.

For Tutors

How much does Tutevia charge in fees?

We believe in transparent pricing and letting you keep what you earn. Instead of taking large, escalating percentage commissions on your hourly rate, Tutevia calculates a transparent £12 flat platform fee per booking. This helps pay for the infrastructure and support needed to maintain our platform, covers administrative costs, and doesn't penalise tutors when their rates reflect their rising expertise.

How and when do I get paid?

Bookings are managed via an automated system that processes payouts securely through Stripe Connect. Once a lesson is successfully completed, your funds are automatically routed to your connected bank account, typically clearing in around 24 hours.

How do I manage my schedule and availability?

We use a seamless native integration with Cal.com. When you are approved, you will connect your existing Google or Outlook calendar to our system. Students can only book slots where you are genuinely free. If a lesson is cancelled, it is automatically removed from your calendar, freeing the slot back up instantly.

How long does the application process take?

After you submit your CV and details via our Tutor Application page, our team reviews it centrally in our secure administrative dashboard. We aim to evaluate your qualifications and send an approval or rejection decision to your inbox within 2 to 3 working days.

Still have questions?

If you couldn't find the answer you were looking for, our support team is here to help.